Sold Auctions

From Laris Support Wiki

1 Sold Auctions vs. Orders
2 Icon Definitions

Understanding the Sold Auctions screen is very important to your auction management activities. This page has the same search features as the other Auction Watch pages. The one difference is that you can narrow searches with a payment dropdown to see if the item was paid for or not.

Sold Auctions vs. Orders

A sold auction is NOT necessarily an order. An order is created when a buyer presses the PAY button during checkout. This makes the status column very important. If you want to force the creation of an order, before a buyer actually hits the Pay button you can with the Sold Auctions page. But wait...

Why would I want to Force the Creation of an Order?

There are many reasons that Laris users need to force the creation of an order before the buyer goes through the checkout. These may include:

Changing the Shipping charges for the order (combining shipping, etc...)
Adding additional products to the order
Testing any checkout problems. Sometimes, users cannot properly checkout because of their internet settings, or because of Product Details reasons such as not having shipping information. If a buyer is having trouble checking out, you can test the checkout to see what is missing.

Here is the procedure:

In the status column click on the icon.
A popup window will open with the buyer's checkout information.
Hit next, selecting options and hitting next until you see the PAY button.
As soon as you hit the PAY button, an order is created.

Icon Definitions

Auctions Icon Legend
	This column represents a multiple quantity listing. The number represents the quantity.
	This column represents the quantity of sold items you have for this product
	This column represents the number of bids this item has
	This column represents the number of page views the item has
	This column represents the number of questions from buyers you have for the item
	This button enables you to revise the active listing
	This icon allows you to preview the finished listing for the item
	This icon represents that the auction was listed with the eBay Auction Format
	This icon represents that the auction was listed with the eBay Stores Format
	This icon represents that the auction was listed with the eBay Fixed Priced Format
	This icon represent the auction was listed as an eBay Second Chance Offer
	This icon allows you to e-mail the current high bidder of the item
	This icon is an action button which allows you to checkout for a sold auction for the buyer manually
	This icon signifies if the item is eligible for a Second Chance Offer (SCO)
	This column signifies if the seller have left feedback for a sold auction
	This column signifies if the seller has received feedback for a sold auction
	This column signifies that an order has been created and paid for the sold item
	This column signifies that an order has been created but has not yet been paid for the sold item
	This icon signifies a positive feedback
	This icon signifies a neutral feedback
	This icon signifies a negative feedback
	This icon allows you to edit to fix possible error that prevent the item from getting listed to ebay