Manage Orders
From Laris Support Wiki
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The manage orders screen contains a ton of information that can help you best service your online customers.
Notice the search features on this page. They look similar to the rest of the program but are very different and very useful.
Of course, you can search through your orders by a bunch of fields, by Venue, by timeframe, payment type and warehouse. These are straightforward. But the most important things to notice are the Status Dropdown and the Include Shipped, Closed & Unpaid Orders checkbox.
Orders are categorized by their status. This categorization is very important to the workflow processes in your business. First let's understand what an order is:
Sold Auctions vs. Orders
A sold auction is NOT necessarily an order. An order is created when a buyer presses the PAY button during checkout. This makes the status column very important. If you want to force the creation of an order, before a buyer actually hits the Pay button you can with the Sold Auctions page. But wait...
Why would I want to Force the Creation of an Order?
There are many reasons that Laris users need to force the creation of an order before the buyer goes through the checkout. These may include:
- Changing the Shipping charges for the order (combining shipping, etc...)
- Adding additional products to the order
- Testing any checkout problems. Sometimes, users cannot properly checkout because of their internet settings, or because of Product Details reasons such as not having shipping information. If a buyer is having trouble checking out, you can test the checkout to see what is missing.
Here is the procedure:
- In the status column click on the
icon.
- A popup window will open with the buyer's checkout information.
- Hit next, selecting options and hitting next until you see the PAY button.
- As soon as you hit the PAY button, an order is created.
Order Statuses
Awaiting Payment
This order status means that you are still waiting for the payment from the buyer.
Pickup Scheduled
This status means that the buyer has selected Pickups through the checkout and the pickup is scheudled. See Shipping Courier Settings for information about how to set up pickups.
Order On Hold
An order will be placed on hold if:
- Seller's on record mailing address with PayPal does not match the address that they put in during checkout.
- Money order / Check settings in Payment Receiving Settings is set to hold the order for a certain amount of time.
- If you edit the order and manually put it on hold.
Payment Uncleared
This status means that either the PayPal payment / eCheck has not cleared OR if you have "Only accept payments from verified addresses" set in PayPal and you need to accept them, Laris will refelect the order as Payment Uncleared. Now keep in mind that when you accept the payment, it will not change the order status. Remember to change the order status to Payment Received.
Insufficient Payment
If the buyer sends a payment that is less then the total associated with the order, even $0.01, it will be marked as Insufficient Payment.
Order Overpaid
If the buyer sends a payment that is more then the total associated with the order, even $0.01, it will be marked as Order Overpaid.
Ready to Ship
Orders with cleared payments and no holds will be marked as Ready To Ship. You can easily ship these orders a few ways. See Shipping for more information.
Order Picked up
Orders with this status were picked up.
Order Shipped and Closed
After the product is shipped and the order is closed, the order will be marked as "shipped and closed". Remember if you are doing customer serivce for someone after their product was shipped and closed, click the "Include Shipped, Closed & Unpaid Orders" check box to find their order. Shipped and Closed Orders will not show up by default.
Order Unpaid
This order status means that the order was unpaid. An unpaid order correlates directly with unpaid auctions as someone can create an order by hitting the PAY button but not actually pay for the auction. An order will reflect this status when the settings in your Auction Seller Accounts & Settings section of the Control Panel is set to mark orders as unpaid in X days. After an order lapses that time frame, it will be marked as unpaid.
Order Refunded
This order status is for orders that you have refunded through Laris. See this FAQ for more information.
How do I refund a paypal / credit card payments in an order?
Managing Orders
For information about how to manage an order from within the order, see Order Details.
FAQs
Manage Orders questions
How do I create a new order?
Customer paid by check or money order, how do I mark the order as payment received so I can ship the item(s)?
Can I print shipping labels if the order is on hold?
How do I refund a paypal / credit card payments in an order?
Payment was received, but now I'm trying to add a discount to the order and Add Discount button does not show up; or how do I adjust the total amount owed?
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